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Terms & Conditions

PLEASE READ CAREFULLY

1- MedHills Travel accepts bookings subject to the following Booking Conditions. A `Client` is all persons named on the booking form intending to travel with MedHills Travel . A `Product` is any service sold by MedHills Travel . All Clients will be deemed to have read, understood and accepted all Booking Conditions. To confirm a booking MedHills Travel requires that the agent has taken full payment of all monies due. A contract between the Client and MedHills Travel comes into existence when MedHills Travel has confirmed the booking in writing and issued a Confirmation. The person signing the booking form (that incorporates these terms and conditions) warrants that s/he has full authority to do so on behalf of all persons whose names appear thereon, and confirms that all such persons are fully aware of and understand these terms and conditions. The said contract, including all matters rising from it, is subject to English Law and the exclusive jurisdiction of the English Courts. No employees or representatives of MedHills Travel has any right to alter, vary or waive any of these terms and conditions, not to undertake any liability whatsoever on behalf of MedHills Travel, unless such be in writing and signed by the Director of MMedHills Travel. MedHills Travel reserves the right to decline any booking at their discretion without further explanation.

2- The payment of the required deposit or full payment for a reservation on an escorted or independent tour package constitutes consent to all provisions of the terms and general information contained in this site. We will bill your credit card based on the daily exchange rate stated by the Central Bank of Turkey for the specific date of the transactions, which are including VAT tax in effect at present. We are not responsible for additional credit card fees or discrepancies assessed by your local bank.

BOOKING PROCEDURES DEPOSITS

INDIVIDUAL HOTEL RESERVATIONS: A 50% deposit is required upon booking and the full balance will be charged 45 days prior to arrival date.

ALL PACKAGE TOURS: A 50% deposit is required upon booking and the full balance will be charged 45 days prior to arrival date of the services commencement.

CRUISE RESERVATIONS: Full non-refundable amount is required at time of booking.

GROUP RESERVATIONS: Special Terms and Conditions will be issued at the time of booking based on different services to be rendered. However full balances are required 3 months prior to commencement of services.

CANCELLATION POLICY

FOR ALL PACKAGES:

If cancelled after the first payment, 70% of the deposit will be charged as penalty. No refund is given if there is less than 45 days to arrival.

If cancelled 44 days prior to arrival, 65% of the total amount of the package will be charged as penalty.

If cancelled 30 days prior to arrival 80% of the total amount of the package will be charged as penalty.

If cancelled 29 days prior to arrival, no refund is given.

GROUP CANCELLATIONS: Special Terms and Conditions will be issued at the time of booking based on different services to be rendered.

CRUISE RESERVATION: Not refundable if cancelled within 50 days of departure.

REFUND OF UNUSED SERVICES : Once a service has commenced, no refunds can be made for any specific tour, accommodation, sightseeing and other services not taken. No refund is given for a partially used Product.

CHANGING OR POSTPONING YOUR TRIP:  Extra fees and penalties (50% and up) will apply for schedule changes (postponing, changing dates, etc) made by the clients after booking or during touring.

AIR TRANSPORTATION Please consult your travel agent or the airline for the applicable penalties and/or restrictions. If passengers purchase non-refundable air tickets, MedHills Travel cannot be responsible in the event a tour is cancelled.

 

REGULAR GROUP TOURS & SHOPPING POLICY There will be visits to local shops (carpet, ceramic, pottery, leather etc) during regular group tours. In Turkey group tours will have up to 18 people. In Greece the number can reach 40.

 

NOT INCLUDED IN THE TOUR RATES Land rates do not include international flights between the countries and domestic flights in the country, unless stated in the itinerary. Any expenses in the passport costs, visas, airport departure taxes, photography fees payable at admission sites, excess baggage, forwarding of baggage and souvenirs, meals not specified on the itineraries, all personal expenses incurred at the hotels and the customary tips to drivers and guides, which are left to passengers discretion are not included.

 

CHANGES WITHOUT NOTICE  MedHills Travel reserves the right to change your current hotels, domestic flights, ferry and bus tickets without a notice as some situations are beyond our control.

 

RESPONSIBILITY MedHills Travel is responsible in making all the arrangements for everything specified in the services and itineraries. All of the carriers, hotels and other services provided in which we bring together in our tours work as independent contractors and are not agents or employees of the company. Nevertheless, all of the service provided bears MedHills Travel guarantee and responsibility for quality service, which we provide all of our customers with. All travel documents issued by MedHills Travel, in written paraphernalia or to the customer, are subject to the terms and conditions specified by the laws of Turkey. In case any of the services included in our tour packages cannot be provided at the time of the tour for reasons beyond the control of the company, than MedHills Travel is responsible in providing equally comfortable and interesting alternatives. Any resulting difference resulting from customer`s choice of the alternatives, shall be payable by the customer during their stay. Luggage is carried at the owner`s risk and luggage insurance is recommended.

 

TRAVEL INSURANCE Adequate insurance is recommended for all Clients to cover at least but not limited to medical and repatriation expenses, loss of luggage and cancellation or curtailment of a Product and should not exclude any planned adventure activities from the time of booking for the full duration of the Product as a minimum. A Client and his personal belongings are the sole responsibility of himself. MedHills Travel accepts no liability on the Client`s behalf where MedHills Travel has provided a Product of reasonable standard. Clients are fully responsible for arranging their own insurance.

 

LIABILITY OF MEDHILLS TRAVEL MedHills Travel Products and in particular, adventure activities, contain an element of risk to the personal safety of the Client that other package holidays may not contain. By accepting these Booking Conditions Clients are aware of the risks inherent in their chosen travel and Clients undertake such risks at their own volition. MedHills Travel accepts no liability of Client`s damages where MedHills Travel has fulfilled its Duty of Care to Clients by providing Products of a reasonable standard. MedHills Travel accepts no liability if there has been no fault on the part of MedHills Travel or its` suppliers, and the reason for the claimed damages was either the Client`s fault or a result of unusual circumstances beyond the control of MedHills Travel by force majeure and the consequences of which could not have been avoided even with all due care.

In respect of carriage by air, sea and rail and the provision of accommodation, MedHills Travel`s liability in the said cases will be limited in the manner provided by the relevant international conventions. MedHills Travel accepts no liability if additional costs to the Client are incurred through delay, accident or disruption of the Product(s) beyond the control of MedHills Travel by force majeure.

 

TRAVEL DOCUMENTATION It is the responsibility of the Clients to be in possession of a valid passport, visa permits, vaccinations, preventative medicines and other medical certificates and all necessary travel documents. MedHills Travel is not liable for damages arising from changes in regulations or laws to the necessary travel document requirements. Information about these matters is given in good faith by MedHills Travel but without liability.

 

HEALTH AND CONDUCT All Clients are expected to satisfy themselves prior to booking that they are fit and able to complete the itinerary of their chosen tour as described in the brochure. Any Clients with pre-existing medical conditions or illness must declare the true nature of such conditions at the time of booking, and make arrangements for the provision of any medication or other treatment which may be required during the tour. Such a client is required to provide a medical statement from a General Practitioner to confirm they are fit to travel. Failure to make such disclosure will constitute a breach of these booking conditions and relieve MedHills Travel from any obligations and liability.

 

 

CLIENT EXCLUSION AND LOCAL LAW Clients agree to accept the authority and decisions of MedHills Travel`s and its supplier`s employees and representatives whilst on tour. If in the opinion of such persons, the health or conduct of a Client before or after the departure appears likely to endanger the safe, comfortable or happy progress of the tour, the Client may be excluded from all or part of the tour without prior notice or any liability on the part of MedHills Travel. In the case of Client ill health, MedHills Travel may make such arrangements as it sees fit and recover the costs thereof from the Client. Passengers agree to comply with the laws and regulations of the countries they travel. MedHills Travel shall not be liable to any Clients who commit illegal or unlawful acts whilst on tour.